At the end of day two of the Ohio SHRM conference, I am a little wiser than I was when I arrived. People attend conferences for a number of reasons, some more honorable than other reasons. But regardless of the reason you can not sit through these sessions and not take something away. My big takeaway is this. Implementation is hard. I suppose you could use change interchangeably with implementation, as they are generally one in the same.
At the typically conference you hear about how others have done it, You hear about why you need to do it. You can learn all of the techniques that have worked in the past, but ultimately YOU have to go do it in your organization. Usually whatever it is, no one else has any interest in getting it done or helping you do it.
Well today I got a pretty good tip from Bill Boor man on how to get things done. Bill’s presentation was on global HR, but one thing he talked about must be a universal concept. During Bill’s program he discussed how HR wasn’t willing to put the TALK TIME into things.
Talk time is when you sit down with someone and look them in the eye and tell them what you are feeling and thinking. By and large this needs to be done with all of the staff – they get talk time. Technology is making it really easy no to grant talk time, or how we can come up with other ways of communicating a message without talk time.
I guess it seems elementary, but it isn’t. Many of the conversations are difficult. They involve tough subjects, and matters that people don’t want to hear. These conversations are going to make more work for the employee. It is going to make the employee feel less positive about the organization because of what you are telling them. Nobody wants to hear it, nobody want to deliver the message. So we choose to communicate in way that is less confrontation – but yet removes the human element.
When I send an email it does not show my facial expression. When you leave a voicemail you can’t pat someone on the back. If you use an intermediary they just say, so and so told me to tell you.
Talk time will make implementation easier. We need to give more talk time and we need to get more talk time. I am going to work on this – thanks Bill!